Terms and conditions

Cancellation and Refund Policy:

Refundable reservation made 45 days or more in advance: The guest may cancel or modify the reservation free of charge up to 45 days before arrival. Once there are fewer than 45 days remaining, the guest may cancel, but the amount previously charged will not be refunded.



Refund Policy

Depending on the rate policies, if you cancel 45 days or more before the arrival date, 50% will be refunded; if you cancel less than 45 days before arrival, the cancellation fee is 100%.

To provide personal data on this website, the User must be of legal age.

In compliance with the Organic Law on Data Protection (LOPD), we inform you that the data you enter in the forms will be processed automatically and included in a database managed by Ona Proyectos e inversiones S.L., with Tax ID (CIF): B70842554 and registered address at Calle Trevijano No. 45, 46730 Gandia (VA) (Spain). You can contact us at [email protected].

How do we use your data?

The data we collect through the contact form (name, email, phone number, and the message you send us) is used to respond to your inquiries or send you information related to our services.

By checking the acceptance box and clicking “Send,” you give your express consent for us to process your data as described.

Sharing Data with Third Parties

We share certain data with third-party providers who provide services on our behalf, such as Google, for marketing and ad personalization purposes. You can view the Google Ads Data Processing Terms here.

How long do we keep your data?

We will retain your data for as long as we need it for the purposes for which you provided it and unless you request its deletion. Once it is no longer necessary or you request its deletion, we will block it for the legally established period (up to a maximum of 1 year) in case any claims arise. After that, it will be securely deleted.

Security Measures

Ona Proyectos e inversiones S.L. has implemented the necessary technical and organizational measures to protect your personal data and prevent its loss, misuse, unauthorized access, or theft.

Your Rights and How to Exercise Them

You may exercise the following rights regarding your personal data:

Access: Find out what data we process, how we use it, and whether we share it with third parties.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request that we delete your data if it is no longer necessary or if you withdraw your consent.

Objection: Request that we not process your data for certain purposes.

Restriction: Request that we restrict processing if you dispute its accuracy or the way we use it.

Data portability: Receive your data in a digital format and be able to send it to another data controller.

Automated decision-making: Prevent decisions from being made based solely on the automated processing of your data.

To exercise any of these rights, please email us at [email protected] or send a letter to the address provided, including a document proving your identity.

If you believe we have not properly addressed your request, you may file a complaint with the Spanish Data Protection Agency: www.aepd.es.